Privacy Policy
Plain Language Overview
At The Live Network Inc. (TLN), we take privacy very seriously. Many of us who work here were concerned about privacy and ethical data usage long before it was in the news. To that end, this Privacy Policy and our associated documents spell out how we collect and use data when you visit one of our sites. The short version is that we use such data to provide the services that you are seeking, optimize the services that you are seeking, and let you know about other services that might be relevant to you. Some of this we do on our own sites and some of this we do through common marketing platforms that have their own safeguards in place. Our data practices are directly in line with the services that we offer in the domains of mental health, education, prevention, and treatment. We want to do the right thing and we actively work at it. If you ever have any concerns in this area, please bring them to our attention and we will take them seriously.
Detailed Privacy Policy
Protecting your private information is our priority. This Statement of Privacy applies to www.Therapylive.ca, Live and The Live Network Inc. (“TLN”) and governs data collection and usage by TLN. For the purposes of this Privacy Policy, unless otherwise noted, all references to The Live Network Inc. or TLN include Therapylive.ca, and Therapy Live , and all associated brands and sub-directories that are publicly viewable. Secure Telehealth portals of the site(s) which involve the collection, use, storage and disclosure of your personal health information will be governed by their respective Terms of Service and consent.
The Live Network website is a virtual directory listing for professional providers with on-demand content advertising their services to the public and their clients. By using The Live Network Inc. website and providing information or data to TLN, you consent to the data practices described in this statement and to the collection, use, processing, transfer, storage, and disclosure of such information or data in accordance with the terms of this Privacy Policy.
Collection of your Personal Information
The Live Network Inc. may collect personally identifiable information, such as your name. If you purchase The Live Network Inc.'s products and services, we collect billing and credit card information. This information is used to complete purchase transactions. If you provide it to us, The Live Network Inc. may also collect demographic information such as your age, gender, professional credentials, location, and personal health information. We may gather additional personal or non-personal information in the future. When you use the secure Telehealth portals of the Site(s), we will seek your consent to collect, use, store and disclose personal health information about you via the portals. We may also seek your consent to collect personal information or personal health information if you sign up for or subscribe to additional services that we offer, as required by applicable laws.
Information about your computer hardware and software may be automatically collected by The Live Network Inc. This information can include: your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of The Live Network Inc. website.
Please keep in mind that if you directly disclose personally identifiable information, personal health information, or personally sensitive data through The Live Network Inc.'s public message boards or other publicly available portions, this information may be collected and used by others.
The Live Network Inc. encourages you to review the privacy statements of websites you choose to link to from The Live Network Inc. so that you can understand how those websites collect, use and share your information. The Live Network Inc. is not responsible for the privacy statements or other content on websites outside of The Live Network Inc. website.
Use of your Personal Information
The Live Network Inc. collects and uses your personal information to operate its website(s), engage in typical business practices, and deliver and attempt to optimize the services you have requested.
The Live Network Inc. may also use your personally identifiable information to inform you of other products or services available from The Live Network Inc. and its affiliates.
The Live Network Inc. does not sell, rent or lease its customer lists to third parties.
The Live Network Inc. may share personally identifiable information with trusted partners to help perform statistical analysis, send you postal mail, provide customer support, optimize advertising, or arrange for deliveries. These trusted partners are Stripe to process payments, MailChimp and Sendinblue for postal mail and emails, Livechat for instant customer support, and Google for statistical analysis and optimize advertising. All such third parties are required to maintain the confidentiality of information provided to them. These service providers may be located outside of Canada and therefore your personal information may be transferred outside of Canada, and may be accessible to law enforcement and other authorities.
The Live Network Inc. may keep track of the websites and pages our users visit within The Live Network Inc., in order to determine what Live Network services are the most popular. This data is used to deliver customized content within The Live Network Inc. to customers whose behavior indicates that they are interested in a particular subject area.
The Live Network Inc. will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the provisions of the law or comply with legal process procedures on The Live Network Inc. or the site; (b) protect and defend the rights or property of The Live Network Inc.; and, (c) act under exigent circumstances to protect the personal safety of users of The Live Network Inc., or the public.
The Live Network Inc. maintains records of personal information only for so long as deemed reasonably necessary. TLN will retain your information during the time when you are a user of Live Network Services. We will also retain your information as necessary to comply with applicable legal obligations, to resolve disputes, and to enforce our agreements.
Billing and Payments
In addition to the practices listed in this document, TLN is also governed by the policies of Stripe and Stripe Connect for the purposes of billing and transactions. The current version of the Stripe Connect account agreement can be found here: https://stripe.com/us/connect-account/legal and the current version of the Stripe privacy policy can be found here: https://stripe.com/us/privacy.
Use of Cookies
The Live Network Inc. website may use "cookies" or “pixels” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize The Live Network Inc. pages, or register with The Live Network Inc. site or services, a cookie helps The Live Network Inc. to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same The Live Network Inc. website, the information you previously provided can be retrieved, so you can easily use The Live Network Inc. features that you customized.
You have the ability to accept or decline cookies or other similar web tracking. Most Web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of The Live Network Inc. services or websites you visit.
Other Technologies and Service Providers
In order to improve our Site, we are presently using Google Analytics to collect data for statistical reporting purposes. Google Analytics analyzes the use of the Site to collect and generate information that is transmitted to their servers in an anonymous form for processing.
Strong Encryption and Legislative Compliance
Your personal information is stored on Canadian-located servers hosted by IBM/Softlayer and backed up by servers in a different Canadian location. Information about IBM/Softlayers’ compliance with industry standards for privacy and security is described here: https://www.ibm.com/cloud/compliance.
Your personal information may be transferred outside of Canada by our trusted service providers, and may be accessible to law enforcement or other authorities. You can contact us to request information on the precise jurisdictions to which your personal information may be transferred.
The servers hosted by IBM/Softlayer can only be accessed through a VPN connection maintained by IBM/Softlayer and are accessed through a hardware firewall of the Fortigate 3000 series.
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. Many other portions of the site contain encryption that meets or exceeds 256-bit elliptical encryption.
Please be aware, however, that you still may be able to inadvertently disclose personal information including personal health information (PHI) or other important data through your own actions on publicly or semi-publicly viewable portions of the site. While encryption and similar security protocols will do a good job of protecting transmissions from third party interception, it will do little to protect disclosures that you might choose to openly make on the site (username, posts, etc.).
Children Under Sixteen
The Live Network Inc. does not knowingly collect personally identifiable information from children under the age of sixteen. If you are under the age of (16) sixteen, you must ask your parent or guardian for permission to use this website. Parents should be aware that this site was neither designed nor optimized for use by persons under the age of (16) sixteen years or in jurisdictions where their use is contrary to law. If you as a parent or guardian elect to allow a child under the age of (16) sixteen years access this site, you assert that you will assume the full responsibility for this.
Citizens of the EU
While TLN consistently strives to meet or exceed best practices in the areas of privacy, reliability, and ethical conduct, the site was not specifically designed for use in the European Union or its jurisdictions.
Changes to this Statement
The Live Network Inc. will occasionally update this Statement of Privacy to reflect company and customer feedback. The Live Network Inc. encourages you to periodically review this Statement to be informed of how The Live Network Inc. is protecting your information.
Contact Information
We really want to do right by you. Because of this, TLN welcomes your questions or comments regarding this Statement of Privacy. If you believe that The Live Network Inc. has not adhered to this Statement in any way or to access, amend, remove, or complete your personal information, please contact us at:
The Live Network Inc.
1200 Waterfront centre
200 Burrard Street
Vancouver, BC, V6C 3L6, Canada
Email Address:
Effective as of March 1, 2020